Job vacancy Customer Support Executive – Vietnamese speaker

COMPANY OVERVIEW
JAC Recruitment is a global recruitment agency that has over 1,200 employees with a global network of 26 offices in most of the major hubs in Asia Pacific such as Malaysia, Vietnam, China, Hong Kong SAR, Japan, Singapore, Indonesia, Thailand, Korea, India and in Europe as Germany and UK. Established in 1975 in London, having more than 47 years history and experience as a top global recruitment agency.
We are looking for a Customer Support Executive – Vietnamese speaker to join our team.

JOB RESPONSIBILITIES

• To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail
• To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
• To update clients on their request status accordingly
• To constantly verify documents submitted by clients within specific regions on an hourly basis
• To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy
• To understand the Company's business functions & roles by attending company seminars and meeting the required assessment target
• To achieve quarterly KPI targets set by CS Manager
• To perform other ad hoc tasks assigned by the manager

JOB REQUIREMENTS

• Minimum 1 year of experience in customer-service related role
• Good communication skills in English and native language (Vietnamese)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor’s Degree in business administration or related field
• Self-motivated and highly reliable
• This position will spend 3 months of remote working (probation period), then he/she would need to relocate to Malaysia (our Kuala Lumpur Head Office) after the probation.

BENEFITS

• Medical and Life Insurance
• Pregnancy Support / Baby Delivery
• Immunization / Vaccination / Medical Tests
• Children Medical Preventive Examinations
• Optical and Dental Coverage
• Sports Benefits
• Meal Allowance
• Holiday Benefit (Flight & Accommodation) *Eligibility: confirmed MY full-time employees after 1 year of service.
• Learning and Development Opportunities
• Annual Leave; Exness Christmas Holidays; Sick and Maternity Leave; Other: Employee birthday / Marriage / Baby birth congrats payments, compassionate payment, team buildings and corporate parties; Public Holidays
• Schools & Kindergartens for Children
  * All benefits are applied after the candidate is confirmed (after the probation). Details will be discussed in the interview.

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified.
Thank you for your understanding.
 
#LI-JACMY
#cityKualaLumpur

RM0 - RM4,000 Monthly (VND)

30 Oct, 2024 (176 days left)