Job vacancy Call Center - Assistant Operations Manager (Work from home)

COMPANY OVERVIEW
One of the largest outsource Singapore company is looking for potential candidate to join their dynamic team

• Working time: 5.5 work week, 44 hours per week
• Location: Work From Home

JOB RESPONSIBILITIES

• Working with management to develop, implement and improve new QA programs and scoring systems
• Monitoring customer interactions from multiple communication methods (phone and email)
• Working with management to provide employee feedback and training based on QA results
• Identifying opportunities from all touch points to deliver excellent customer experience
• Provide support in mapping out the call flows and call scripts
• Come up with training needs analysis for agents and supervisors
• Research, evaluate, and recommend new technology, standards and process that will help improve over-all contact center productivity & customer experience
• Plan and manage projects accordingly within timeline, budget & deliverables

JOB REQUIREMENTS

• Any Diploma or Degree
• Must have minimum 6 years’ experience in contact centre operations
• Must have minimum 3 years of related work experience.
• At least 2 years’ experience in Project Management is an added advantage

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

₫16,000,000 - ₫20,000,000 Monthly (VND)

9 Sep, 2024 (127 days left)