Job vacancy Team Leader

COMPANY OVERVIEW
JAC's client is a Japanese company about leading business services company. Focus on customer engagement and improving business outcomes for over 450 global clients is looking for potential candidates.
JOB RESPONSIBILITIES

• Recruitment, mentoring and training up junior and new staffs
• Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
• Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
• Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved.
• Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations).
• Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project. Working with Global team & build up client relationship and handle all reports (if needed)
• Ready to work some assignments from Ops Lead.

JOB REQUIREMENTS

• Fluency in English (Speaking, listening, writing and reading). working 100% English.
• University/Colleges required
• 2 years minimum supervising/leading a team of 15 or more people, in a call center/contact center environment.
• Experience in a high-growth organization strongly preferred.
• Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops schedule

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding
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₫20,000,000 - ₫35,000,000 Monthly (VND)

4 Sep, 2024 (122 days left)