Job vacancy Call Center Agent (work from home)

COMPANY OVERVIEW
One of the largest outsource Singapore company is looking for potential candidate to join their dynamic team

• Working time: 5.5 work week, 44 hours per week
• Location: Work From Home

JOB RESPONSIBILITIES

• Handle inbound and outbound phone technical/sales inquiries
• Troubleshoot, resolve technical issues and guide customers through resolution procedures pertaining to electrical home appliances with accuracy to meet pre-defined KPIs
• Ensure follow-up actions are taken on outstanding cases in a timely manner
• Provide a superior customer experience by addressing customer issues, displaying empathy, and resolving problems on the spot using the appropriate methods/tools.

JOB REQUIREMENTS

• Bachelor's degree or Tertiary Education
• Minimum 3 years of contact center experience
• Strong customer service background
• Proactive and vibrant individuals who work well under pressure
• Strong analytical and problem solving/troubleshooting skills
• Prior experience in electrical installation and maintenance of home appliances is an added advantage
• Ability to write and Comprehend English

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

₫10,000,000 - ₫15,000,000 Monthly (VND)

9 Sep, 2024 (114 days left)