Job vacancy Process Trainer

COMPANY OVERVIEW

JAC's client is a global business service firm is currently looking for a potential candidate for the Process Trainer (Call Center Service)

JOB RESPONSIBILITIES

• Train agents on product and process, as and when there are NHT batches
• Monitor contacts and find out areas of opportunity
• Work closely with Ops and Quality team design action plans to plug areas of opportunity
• Responsible for defined training conversion
• Managing retention during training
• Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers
• Demonstrating innovation in training by carrying floor requirement into classroom training.
•  Maintaining Data as per training Processes
• Drive C-Sat & E-sat initiatives to add value to the Process and customer
• Must have excellent presentation and communication skills.
• Should be able to drive key performance metrics related to training
• Must have the ability to work under pressure & in an unstructured environment.
• Must be flexible to being up-skilled on VASS & quality
• Excellent communications skills
• Proficient with MS Office
• Production hours to be given weekly in the absence of NH training
• Experience in English Trainer position, at least 1 year.

JOB REQUIREMENTS  

• Good English, had experience in travel industry, good customer service mindset, willing to learn and willing to do
• Good in communication and Analytical skills
• Good Presentation and content delivery skills
• Good interpersonal skills
• Good Knowledge of basic company policies
• Good technical knowledge
• Good with Local Language Fluency

BENEFITS

• 13th salary + attractive company bonus every month/year
• 14 days annual leave
• Social insurance, health insurance, unemployment insurance and other benefits
• Dynamic and sociable working environment.

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform you that only shortlisted candidates will be notified. Thank you for your understanding.
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₫15,000,000 - ₫18,000,000 Monthly (VND)

23 Aug, 2024 (96 days left)