Job vacancy Project Manager: Dynamics 365 Customer Engagement (CRM)

COMPANY OVERVIEW

Our client is a Japan company, using a portfolio of management consulting, implementation, and support services to leverage powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our client has been recognized as the winner for the 2021 Microsoft Dynamics 365 Field Service Partner of the Year Award and also named a finalist for the Dynamics 365 Customer Service Partner of the Year, Dynamics 365 Marketing Partner of the Year, Dynamics 365 Sales Partner of the Year, and Government Partner of the Year. JOB OBJECTIVES
To be able to ensure that a project is complete on time and ensure that the project’s objectives are met. To be able to implement CRM projects effectively. To be able to deliver business value to clients on Microsoft Dynamics CRM implementations and monitor and control project execution. Maintaining functional and technical knowledge of Microsoft Dynamics 365 Customer Engagement Applications.

JOB RESPONSIBILITIES
 

• Participate in business process due diligence, solution design, application design and configuration, and documentation of system requirements to help deliver successful implementations
• Translate business needs into solution requirements, initial design concepts, rational business and functional requirements and specifications for solutions
• Work closely with clients to proactively review applications; make recommendations on products and/or modifications in accordance with client needs
• Plan and manage resources accordingly to ensure successful implementations
• Manage budgets and team schedules; Identifies resources needed and assigns individual responsibilities.
• Act as customer advisor, company advocate
• Create and execute project work plans and revises as appropriate to meet changing needs and requirements.
• Review deliverables prepared by team before they are sent to the customer.
• Prepare for engagement reviews and quality assurance procedures.
• Minimize our exposure and risk on project.
• Ensure project documents are complete, current, and stored appropriately
• Ensure project success
• Review all deliverables including requirements documents, design documents, training documents
• Manage key client communication
• Track and report team hours and expenses on a weekly basis.
• Manage project budget and scope. Identify out of scope items and create change orders
• Ensure timely and accurate invoicing
• Analyze project profitability, revenue, margins, bill rates and utilization

JOB REQUIREMENTS
 

• Bachelor’s Degree in Business Information Systems, or any related field in a supervisory or higher role and have been in a functional role
• Microsoft Dynamics CRM certifications strongly preferred
• Has at least 2 years of implementation experience with Microsoft Dynamics CRM
• Experience with Microsoft Visio or other process modelling tools preferred.
• Excellent communication skills
• Able to handle multiple projects/tasks simultaneously
• Able to provide effective communication and strong follow-up with clients and team members
• Has good understanding of change management
• Strong collaboration skills
• Has an aptitude for planning and execution
• Can think clearly and calmly under pressure
• Able to investigate problems to establish real or hidden causes and solve complex problems with creative solutions
• Able to place emphasis on client satisfaction
• Able to learn new concepts quickly and thoroughly
• This position will be hired by a third-party contracting company and assigned to Vietnam.

OTHERS

• Full-time work from home (until further notice). Work is based in Ho Chi Minh City
• Working hour from 9:00 AM - 6:00 PM

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high number of applicants, we regret to inform you that only shortlisted candidates will be notified. Thank you for your understanding.
 
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₫0 - ₫110,000,000 Monthly (VND)

12 Jul, 2024 (54 days left)